Shipping FAQ

Pick up Location and Times

Customers in the local area have the option to pick up their prints and/or most products at the lab. Once your order is complete and ready for pick up, we will contact you via email. Our address is:

11103 Pepper Road
Hunt Valley, MD 21031

Pick up hours are Monday-Friday, 10 am to 6 pm EST.

***As of 3/13/20, the pick up shipping option is temporarily unavailable until further notice. This is part of our effort in keeping our employees and customers safe during this time of dealing with the concerns surrounding Coronavirus. We are requiring all orders to be shipped upon fulfillment**

Shipping Methods

• USPS FIRST CLASS MAIL

We offer a lower-rate ground shipping of $3.95 that is currently only available through the website. This shipping method applies to luster, metallic, and glossy photo print orders (without linen texture or mounting). The order can be a mix of 3.5” x 5”, 4” x 4”, 4” x 5”, 4” x 6”, 5” x 5”, 5” x 7”, 6” x 9”, 7” x 10”, 8” x 8”, and 8” x 10” prints weighing 13 oz. or less (including envelope and merchandising bags).

There's no need to calculate your package weight; our ordering system does it for you! If applicable, you will see this shipping method appear as an option to select.

• GROUND SHIPPING

Orders that are under a merchandise total of $49.00 will ship via ground shipping for $6.95 per order. Qualified orders that reach a minimum merchandise total of $49.00, we offer free ground shipping within the contiguous United States (forty-eight adjoining United States). All ground shipments are shipped via USPS or FedEx Ground. Our system will automatically choose which carrier depending on the location the package is being shipped to.

Below are estimated ground shipping times:

                         

East Coast: 1-3 Business Days

Midwest: 2-4 Business Days

Southwest: 2-4 Business Days

Northwest: 3-4 Business Days

West Coast: 3-6 Business Days

Alaska, Hawaii, Canada: 5-7+ Business Days

International: 7+ Business Days

**IMPORTANT UPDATE 6/5/2020: Due to COVID-19, all carriers are experiencing delays due to shortened staff. As a result, ground shipments may take up to 7-10 business days to be delivered. Please also note, because of the delays seen, carriers may not make as many updates to the tracking. Their main goal is to get the package to the city it is delivering to as quickly as possible. Therefore, you may not see tracking updates for a few days. Please allow up to 7-10 business days for delivery.

• EXPEDITED SHIPPING

If you would like your order to arrive sooner, within the contiguous United States, you may also select to add express shipping to your order. We offer FedEx Overnight at $30.00. Once your order has been produced, it will take one additional business day for delivery. We also offer FedEx Two Day at $15.00. Once your order has been produced, it will take two additional business days for delivery. Please note, business days for FedEx Express is Monday-Friday only. Ordering with expedited shipping does not mean the production time will also be expedited. Expedited shipping only expedites the shipping time once the package has left the lab. Production times must still be factored in!

IMPORTANT: FedEx Ground and FedEx Express cannot ship to PO BOX addresses.

INTERNATIONAL/NON-CONTIGUOUS STATE SHIPPING

Orders shipping to destinations outside of the contiguous United States require a custom shipping fee. For more information regarding shipping outside the contiguous United States, please click here.

2020 Holiday Season Carrier Schedule

Please keep in mind that the time indicated by a chosen shipping method DOES NOT include the time it takes to produce the product(s) in the lab (i.e. the product's "processing time"). For example, a print ordered with overnight shipping will still need to go through its normal 1-2 business day processing time. Once fulfilled and shipped from the lab, you would then receive your package within one business day with overnight shipping. For more information on our processing time, click here!