Shipping FAQ

Pick up Location and Times

Customers in the local area have the option to pick up their prints and/or most products at the lab. Once your order is complete and ready for pick up, we will contact you via email. Our address is:

11103 Pepper Road
Hunt Valley, MD 21031

Pick-up hours are Monday-Friday, 10 am to 6 pm EST.

***As of 11/19/2021, the pick-up shipping option is still temporarily unavailable until further notice. This is in an effort to keep our employees and customers safe during this time. We are requiring all orders to be shipped upon fulfillment**

Shipping Methods

• FIRST-CLASS MAIL

We offer a lower-rate shipping option of $4.95 that is currently only available through the website. This shipping method applies to luster, metallic, and glossy Photo Print orders (without linen texture or mounting). The order can be a mix of 3.5” x 5”, 4” x 4”, 4” x 5”, 4” x 6”, 5” x 5”, 5” x 7”, 6” x 9”, 7” x 10”, 8” x 8”, and 8” x 10” prints weighing 8 oz. or less (including envelope and merchandising bags).

There's no need to calculate your package weight; our ordering system does it for you! If applicable, you will see this shipping method appear as an option to select.

First Class delivery shipments have an estimated shipping time frame of 2-6 business days for delivery.

• ECONOMY SHIPPING

Orders that are under a merchandise total of $79 will ship via Economy shipping for $7.95 per order. For qualified orders that reach a minimum merchandise total of $79, we offer free Economy shipping within the contiguous United States (forty-eight adjoining United States). 

Economy delivery shipments have an estimated shipping time frame of 4-10 business days for delivery.

Below are estimated Economy shipping times depending on the location:

                         

East Coast: 3-4 Business Days

Midwest: 3-6 Business Days

Southwest: 3-6 Business Days

Northwest: 4-7 Business Days

West Coast: 4-10 Business Days

Alaska, Hawaii, Canada: 5-7+ Business Days

International: 7-10+ Business Days

• STANDARD SHIPPING

If you would like your order to arrive a little sooner than a 4-10 business day delivery time, we do have a Standard shipping delivery service you can choose for $9.95. 

Standard delivery shipments have an estimated shipping time frame of 3-7 business days for delivery.

• EXPEDITED & EXPRESS SHIPPING

Within the contiguous United States, you may also select to add Expedited or Express shipping to your order if you are needing it to arrive even sooner! Below, we have outlined the options you can choose from:

• Expedited delivery service- $14.95
• 2-4 business days for delivery
• Express Saver delivery service- $18.95
• 1-3 business days for delivery
• Express delivery service - $34.95
• 1 business day for delivery

Please note, business days for the Express delivery service are Monday-Friday only. Ordering with any of the Standard, Expedited, or Express delivery services does not mean the production time will also be expedited. Standard, Expedited, and Express delivery services only expedite the shipping time once the package has left the lab. Production times must still be factored in! Also, we do not offer free Standard, Expedited, Express Saver, or Express shipping on qualified orders that reach a minimum merchandise total of $79.

IMPORTANT: FedEx Ground and FedEx Express cannot ship to PO BOX addresses.

• INTERNATIONAL/NON-CONTIGUOUS STATE SHIPPING

Orders shipping to destinations outside of the contiguous United States require a custom shipping fee. For more information regarding shipping outside the contiguous United States, please click here.

Please keep in mind that the time indicated by a chosen shipping method DOES NOT include the time it takes to produce the product(s) in the lab (i.e. the product's "processing time"). For example, a print ordered with an Express delivery service will still need to go through its normal 2 business day processing time. Once fulfilled and shipped from the lab, you would then receive your package within one business day with the Express delivery service. For more information on our processing time, click here!