Shipping FAQ

Pick up Location and Times

Customers in the local area have the option to pick up their prints and/or most products at the lab. Once your order is complete and ready for pick up, we will contact you via email. Our address is:

11103 Pepper Road
Hunt Valley, MD 21031

Pick up hours are Monday-Friday, 10 am to 6 pm EST.

***As of 3/13/20, the pick up shipping option is temporarily unavailable until further notice. This is part of our effort in keeping our employees and customers safe during this time of dealing with the concerns surrounding Coronavirus. We are requiring all orders to be shipped upon fulfillment**

Shipping Methods

• USPS FIRST CLASS MAIL

We offer a lower-rate ground shipping of $3.95. This is called USPS First-Class Mail, and it is only available through the website. This applies to luster, metallic, and glossy photo prints   (without linen texture or mounting). The order can be a mix of 3.5” x 5”, 4” x 4”, 4” x 5”, 4” x   6”, 5” x 5”, 5” x 7”, 6” x 9”, 7” x 10”, 8” x 8”, and 8” x 10” prints weighing 13 oz. or less   (including envelope and merchandising bags).

There's no need to calculate your package weight; our ordering system does it for you!

• GROUND SHIPPING

Orders that are under a merchandise total of $49.00 will ship via ground shipping for $6.95 per order. For most orders that reach a minimum merchandise total of $49.00, we offer free ground  shipping within the contiguous United States (forty-eight adjoining United States). Depending on your location, we ship all ground shipments via USPS and FedEx.

Most orders over $49.00 will qualify for free Ground Shipping (with the exception of orders containing Photo Albums, which do not qualify for the free Ground Shipping offer).

• ESTIMATED GROUND SHIPPING TIMES

East Coast /// 1-2 Business Days

Midwest /// 2-3 Business Days

Southwest /// 2-4 Business Days

Northwest /// 3-4 Business Days

West Coast /// 3-5 Business Days

Alaska, Hawaii, Canada /// 5-7+ Business Days

International /// 7+ Business Days

• EXPEDITED SHIPPING

If you would like your order to arrive sooner, within the contiguous United States, you may also select to add express shipping to your order. We offer FedEx Overnight at $30.00. Once your order has been produced, it will take one additional business day for delivery. We also offer FedEx Two Day at $15.00. Once your order has been produced, it will take two additional business days for delivery. (Business days for FedEx Express is Mon-Fri). Please keep in mind, expedited shipping does not expedite the production process.

**FedEx Ground and FedEx Express cannot ship to PO BOX addresses**

Drop ship orders are not eligible for free ground shipping. Any orders placed with drop shipping will require shipping to be paid.

The Infinity albums have a standard ground shipping charge of $10, and FedEx second Business day shipping charge of $22.50, and FedEx Overnight business day shipping charge of $30.00, no matter the cost of the order.

Our Album99s have a standard ground shipping charge of $12.50, FedEx Second Business day shipping charge of $17.50, and FedEx Overnight business day shipping charge of $30.00, no matter the cost of the order.

Buzz Books only ship with USPS First Class delivery service for $3.95, no matter the cost of the order. Buzz Books are not eligible for expedited shipping and can only ship within the contiguous United States.

The Infinity album orders and Album99s are not eligible for free shipping.

INTERNATIONAL/NON-CONTIGUOUS STATE SHIPPING

Orders shipping to destinations outside of the contiguous United States do not qualify for the free shipping over $49.00 offer. Details regarding shipping outside the contiguous United States, click here.

2019 Holiday Season Carrier Schedule

Please keep in mind that the time indicated by a chosen shipping method DOES NOT include the time it takes to produce the product(s) in the lab (i.e. the product's "processing time"). For example, a print ordered with overnight shipping will still need to go through its normal 1-2 business day processing time. Once fulfilled and shipped from the lab, you would then receive your package within one business day with overnight shipping. For more information on our processing time, click here!

*Boutique packaging and Wallet Boxes do not count towards the free ground shipping on orders over $49.00 offer.