What is the expected turnaround/processing time?
Processing time or 'In-lab time' refers to the time it takes your order to make it through our lab. All of our items are hand-crafted and individually inspected before they ship out to you. Please make sure to note, the processing time of your order is SEPARATE from the SHIPPING TIME of your order. When factoring the overall turnaround time of your order, the time from when you submit the order to when it is delivered to your door step, you do want to factor the processing time PLUS the shipping time. For more information regarding our shipping methods and shipping time, please review our Shipping FAQ
On each product page on the website, we do list the processing time for that product. The posted processing times are approximate, and are therefore not guaranteed. Please also note, if your order contains a large quantity of items, this could extend the overall production turnaround time of your order by a few additional days. If you happen to have a specific deadline regarding your order and are unsure as to if you will receive it on time, please do not hesitate to call us at 888-507-5755, email us at firstname.lastname@example.org, or message us via live chat!
Any order received after 2PM EST (on a given business day, Monday through Friday) is considered to have arrived on the following business day. Orders submitted prior to 2PM EST, will begin production the same day. Furthermore, please advise, one business day is one full 24 hour period. For example, Monday to Tuesday is day 1, Tuesday to Wednesday is day 2, Wednesday to Thursday is day 3, and so forth!
For a quick reference, we have listed our standard production times for our products below.
Please note: production times are estimates based on average in-lab production time.
2018-19 Holiday Season Carrier Schedules and Holiday Deadline Schedule
Bookmarks: 4 business days
Boutique Packaging: 5 business days
Card Ornaments: 4-5 Business Days
Calendars: 4 business days
Cube Decor: 4 business days
Custom Presentation Boxes: 3 business days
Custom USB Drives: 3 business days
Die Cut Wallets: 4 business days
Dog Tags: 4 business days
DVD Cases: 5 business days
Foil Stamped Cards: 4 business days
Framed Prints: 8 business days
Gallery Blocks: 10 business days
Gate Fold Cards: 4 business days
Infinity Albums: 30 business days
Memory Mates: 5 business days
Photoshop/Retouching Requests: 48-72 hours in addition to products' production time
Proofing Products: 5 business days
Prints: 5 business days
Press Cards: 4 business days
School Print Orders: 5-7 business days
Trader Cards: 4 business days
Unstretched Canvas: 12 business days
Volume Prints: 5-6 business days
Wood Cards: 3 business days
Wood Magnets: 3 business days
Wood Wrap Prints: 10 business days
Wood USB Boxes: 3 business days
Please keep in mind, expedited shipping does not expedite the production process. FedEx expedited delivery services are Monday through Friday.
Special Instructions provided in an order must be reviewed by Customer Service, providing instructions with an order may add an additional day of processing to your order.