My order didn’t work out - what should I do?
We guarantee all Color Corrected orders. If there is a problem with your order, Customer Service will work to satisfy your needs by offering a reprint or customer credit valid for a future order. We do not accept returns.
Modify/ Cancellation Policy
Framed Prints, Foil Cards, Blankets, Buzz Books, Pillows, Stockings, Charmed Bracelets, and Infinity Album orders cannot be canceled once submitted.
Contact Customer Service for any modifications or cancellations of ROES or WEB orders (with the exclusion of orders that cannot be cancelled) within 30 minutes of submission. Please note, once an order has entered production, we are unable to cancel or modify that order.
Contact us with your Order Issues
Report an order issue by clicking here.