At Nations Photo Lab, we’re honored to help you preserve your cherished memories. Every order is custom printed with your personal images, and our Picture Perfect Guarantee means we’re committed to delivering high-quality photo products you’ll love.
Because our products are personalized, returns and cancellations (voids) are limited—but we’re here to support you every step of the way.
Quick Guide
Returns: We do not accept returns or exchanges, as all products are custom. If you have an issue, please contact us within 15 business days, and we’ll work with you to find the best resolution.
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Order Cancellation (Void) / Modification: Most orders can be canceled (voided) or modified when contacting Customer Service within 30 minutes of placing your order. If production has already started, cancellations or changes are not possible.
Note: You may hear the terms cancel and void used interchangeably. At Nations Photo Lab, both refer to stopping an order before it enters production.
Non-Cancellable Products: Certain items (e.g., Acrylic Décor, Blankets, Buzz Books, Cell Phone Cases, Foil Cards, Framed Prints, Mugs, Pillows, Self-Inking Stamps, Wireless Chargers) cannot be canceled once ordered.
Special Instructions: Include notes with your order. Customer Service must review special instructions provided with your order, which may add up to 48 hours of extra processing time.
Frequently Asked Questions
Can I return my order?
Because all Nations Photo Lab products are custom printed with your personal images, we cannot accept returns or exchanges once an order has shipped and been received.
If your order arrives with an issue, please reach out within 15 business days, and our Customer Service team will work with you to find the best resolution.
Can I cancel (void) or change my order?
Yes, sometimes. If you contact us within 30 minutes of placing your order, we may be able to cancel or modify it.
Once production begins, orders cannot be canceled or changed.
Which products cannot be canceled (voided) once ordered?
Some products go into production immediately and cannot be canceled or modified after submission:
Acrylic Décor
Blankets
Buzz Books
Cell Phone Cases & Stands
Foil Cards
Framed Prints
Mugs
Pillows
Self-Inking Stamps
Wireless Chargers
What if I have special instructions for my order?
You’re welcome to include special notes when placing your order. Our team will review them before printing, but please note:
Special requests may add up to 48 hours of extra processing time.
What should I do if there’s an issue with my order?
Please contact us within 15 business days of receiving it. We’ll review the situation under our Picture Perfect Guarantee and work with you to find the best resolution.
Full Policy
All Nations Photo Lab products are made to order and personalized with your imagery. Due to material, labor, and shipping costs, we cannot offer full refunds on photo products.
Return Policy
No returns or exchanges on completed orders.
If an order issue arises, contact Customer Service within 15 business days for assistance.
- We guarantee all Color Corrected orders. If there is an issue with your order, Customer Service will work to address your concerns by offering a reprint or a customer credit that can be applied to a future order. We cannot guarantee Non-Color Corrected orders.
Order Modification/Cancellation Policy
For most ROES and WEB orders, you may request modifications or cancellations (voids) by contacting Customer Service within 30 minutes of submission.
Not all requests can be accommodated. An order cannot be canceled or changed if it has entered production.
Once submitted, the following items cannot be canceled: Acrylic Décor, Blankets, Buzz Books, Cell Phone Cases and stands, Foil Cards, Framed Prints, Mugs, Pillows, Self-Inking Stamps, and Wireless Chargers.
Special Instructions
Customers may submit special notes with their order.
Our team will carefully review these instructions before printing.
Please allow up to 48 hours of extra production time for orders with custom notes.
We’re Here to Help
Your memories mean the world to us, and we want every product you receive to bring you joy. If you have any questions or need assistance with your order, please don’t hesitate to contact our Customer Service team. We’re always happy to help.
Comments
12 comments
very poor quality. not recommended for professional printing. the photos are delivered to me dark, discolored and without sharpness. Always at the time of ordering they repeat photos to charge more. it has no quality.
Very dissatisfied with my first order. Prints were to dark and skin tone had an orange tint to it. Never again!
I also share the exact concerns of these individuals. Dark, washed out prints that do not resemble originals at all!
Agreed, my (lustre) prints are very dark. Also, the prints were given to me in a random order maling sorting extremely time consuming, when I uploaded all were in order...
Hello Everyone,
Thank you for your feedback. I sincerely apologize to hear you have been unhappy with your prints' overall coloration or density. When ordering photo prints, you can choose to order with or without our color correction service. If you choose to order with color corrections, our technicians will review the image files within your order. Our color experts evaluate and adjust your images to correct lighting, environment, exposure, color shifts, and subject matter detail. They review each image's density, color tones, contrast, and saturation. Our goal is to achieve true-to-life skin tones, natural saturation levels, and a good balance of density, with detail in the highlight and shadow areas. You can also leave a special instructions note for our technicians for review. However, we completely understand color and density can be subjective. Therefore, color-corrected orders have a 100% guarantee. If you are unhappy with anything, let us know! We would be more than happy to make adjustments and issue a reprint at no cost to you.
Non-color-corrected orders are placed into production to be printed as-is without review. For more information on color corrections, you can click here - https://nationsphotolab.zendesk.com/hc/en-us/articles/115002747347-Color-Corrections.
If you do not prefer to order with color corrections but want to ensure your photo prints look the way you see the files on your monitor, we recommend soft proofing your image files using our ICC profiles. This can ensure what you see on your end is what we see on our end! To access and download our ICC profiles, click here - https://nationsphotolab.zendesk.com/hc/en-us/articles/115002785988-ICC-Profiles.
I hope this information can help!
Warmest Regards,
Soojin Kim
Customer Service Project Manager
Office Hours, M-F, 10 am - 5:30 pm EST
I’m calling tomorrow. My 24x36 inch print is very damaged. I need it for a client to hang in their restaurant. I’ve never had this issue before. Outside of the box was damaged. I was hoping it would be In one of those hard tubes. But it wasn’t the whole image has wrinkles in it and a lateral crease down the center
Your business hours say 10 a.m. to 5:30 p.m. EST, but when I call or try to do the chat during those time frames, it says your office is closed. How are we supposed to be productive if you're not following your own business hours?
Good morning. I sincerely apologize! We are currently in a company meeting and will be back online shortly!
Hopefully we can intercept my order before it is complete...
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Hopefully we can intercept my order before it is complete...
Ali Raza Thank you for your posts. Our team members want to offer you support. If you have questions about your order, we need to speak with you directly and verify your account information. Please use the Contact Us form: https://nationsphotolab.zendesk.com/hc/en-us/requests/new?ticket_form_id=614248. Our team of photo experts can be reached Monday through Friday from 10 a.m. to 5:30 p.m. EST.
Sondra Pischel, Thank you for your post. I have emailed you to talk more about your orders and how we can move forward. Please reply as soon as you can.
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