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Return, Modify, and Cancellation Policy

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9 comments

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    jmaxpla24

    very poor quality. not recommended for professional printing. the photos are delivered to me dark, discolored and without sharpness. Always at the time of ordering they repeat photos to charge more. it has no quality.

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    Andrea Green

    Very dissatisfied with my first order. Prints were to dark and skin tone had an orange tint to it. Never again!

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    seanmendress

    I also share the exact concerns of these individuals. Dark, washed out prints that do not resemble originals at all!

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    Kyle Stewart

    Agreed, my (lustre) prints are very dark. Also, the prints were given to me in a random order maling sorting extremely time consuming, when I uploaded all were in order...

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    Soojin Kim

    Hello Everyone, 

    Thank you for your feedback. I sincerely apologize to hear you have been unhappy with your prints' overall coloration or density. When ordering photo prints, you can choose to order with or without our color correction service. If you choose to order with color corrections, our technicians will review the image files within your order. Our color experts evaluate and adjust your images to correct lighting, environment, exposure, color shifts, and subject matter detail. They review each image's density, color tones, contrast, and saturation. Our goal is to achieve true-to-life skin tones, natural saturation levels, and a good balance of density, with detail in the highlight and shadow areas. You can also leave a special instructions note for our technicians for review. However, we completely understand color and density can be subjective. Therefore, color-corrected orders have a 100% guarantee. If you are unhappy with anything, let us know! We would be more than happy to make adjustments and issue a reprint at no cost to you. 

    Non-color-corrected orders are placed into production to be printed as-is without review. For more information on color corrections, you can click here - https://nationsphotolab.zendesk.com/hc/en-us/articles/115002747347-Color-Corrections.

    If you do not prefer to order with color corrections but want to ensure your photo prints look the way you see the files on your monitor, we recommend soft proofing your image files using our ICC profiles. This can ensure what you see on your end is what we see on our end! To access and download our ICC profiles, click here - https://nationsphotolab.zendesk.com/hc/en-us/articles/115002785988-ICC-Profiles. 

    I hope this information can help! 

    Warmest Regards, 
    Soojin Kim
    Customer Service Project Manager
    Office Hours, M-F, 10 am - 5:30 pm EST

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    vlwa1972

    I’m calling tomorrow. My 24x36 inch print is very damaged. I need it for a client to hang in their restaurant. I’ve never had this issue before. Outside of the box was damaged. I was hoping it would be In one of those hard tubes. But it wasn’t the whole image has wrinkles in it and a lateral crease down the center

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    periwinkle2012

    Your business hours say 10 a.m. to 5:30 p.m. EST, but when I call or try to do the chat during those time frames, it says your office is closed. How are we supposed to be productive if you're not following your own business hours? 

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    Andrea Michinski

    Good morning. I sincerely apologize! We are currently in a company meeting and will be back online shortly!

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    periwinkle2012

    Hopefully we can intercept my order before it is complete...

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