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Color Corrections

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4 comments

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    Bal B

    Good grief! I now ordered my pictures another time--with color corrections. And, again, they were printed much too dark. I even left a specific request to not have them printed too dark. For some reason, when I ordered 4x6 prints from Snapfish (for 9c a print), they looked fine. When I spend $2.68 at National Photo Lab, they're unusable. 

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    Soojin Kim

    Hi Bal, 

    Thank you for contacting Nations Photo Lab! I sincerely apologize that you are not satisfied with the overall density of your prints. When ordering with our color correction option, there is a 100% guarantee on these orders. I would be more than happy to look into your order for you! Unfortunately, I cannot locate your account information using your name. Therefore, I will send you a follow-up!
     
    Thank you!
     
    Warmest Regards, 
    Soojin Kim
    Customer Service Project Manager
    Office Hours, M-F, 10 am - 5:30 pm EST
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    Kyle Stewart

    Similar to Bal, my order also came out much too dark for my liking (I did not pay for color correction though). I've order from Walgreens and costco and have not had this issue before. Possibly the difference is that my order from Nations was lustre instead of glossy, but I suspect that does not account for just how dark my prints are.

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    Soojin Kim

    Hi Kyle, 

    Thank you for contacting Nations Photo Lab! I'm very sorry to hear you felt your prints arrived much too dark. Orders that are submitted without our color correction service are sent to production to be printed as-is without any review. Whereas color corrected orders are reviewed by our technicians before heading into production. 

    However, I appreciate you reaching out! I definitely want you to be satisfied with your order and photo prints. 

    Our team would be more than happy to review your order and assist you regarding your concerns. I am having trouble locating your account and want to ensure we have the correct order details. Could you fill out our contact form with your account and order details?

    https://nationsphotolab.zendesk.com/hc/en-us/requests/new

    Once received, our team will be happy to take a further review into this for you and reach out to you directly!

    Thank you so much!
     
    Warmest Regards, 
    Soojin Kim
    Customer Service Project Manager
    Office Hours, M-F, 10 am - 5:30 pm EST
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