Looking for step-by-step checkout instructions?
👉 Checkout: How to Submit Your Order
If you’re having trouble submitting your order, there are a few common issues that can prevent a successful checkout. Below are the most frequent problems and how to resolve them.
Payment Not Going Through
If your payment isn’t being accepted:
- Double-check your card details (card number, expiration date, billing address, and CVV)
- Ensure your billing address matches what your bank has on file (this may differ from your mailing address)
- Try another payment method (credit/debit card, Shop Pay, PayPal, Google Pay, or Venmo)
If the issue continues, your bank may be blocking the transaction. Contacting them directly can help resolve this.
Address Validation Errors
If your shipping address isn’t being accepted:
- Confirm all fields are entered correctly (country/region, name, street, city, state, ZIP/postal code, and phone number)
- Avoid special characters or extra punctuation
- Try re-entering the address manually instead of using autofill
If your address is new or recently updated, it may not yet be recognized by the system.
Page Not Loading or Freezing
If the checkout page isn’t responding:
- Refresh the page and try again
- Clear your browser cache and cookies
- Try a different browser or device
This can often resolve temporary loading or performance issues.
Cart or Checkout Errors
If you’re unable to move forward in checkout:
- Return to your cart and re-enter checkout
- Remove and re-add any items causing issues
- Make sure all required fields are completed
Did My Order Go Through?
If you’re unsure whether your order was successfully submitted:
- Look for a confirmation page with your order number after checkout
- Check your email for an order confirmation message
- If signed in, review your order history in your account
If you do not see a confirmation page or receive an email within a few minutes, your order may not have been successfully submitted. In this case, we recommend returning to your cart and trying again.
⚠️ Tip: Be sure to check your spam or junk folder for your confirmation email.
Still Need Help?
If you continue to experience issues, please submit a contact form to our team with as much detail as possible. Including a screenshot of any error message can help us resolve the issue more quickly.
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