Question:
What is the expected turnaround/processing time?
Answer:
Processing time or 'In-lab time' refers to the approximate time it takes your order to make it through our lab. All of our items are hand-crafted and individually inspected before they ship out to you. Please note that your order's processing time is SEPARATE from the SHIPPING TIME of your order. When factoring in the overall turnaround time of your order, the time from when you submit the order to when it is delivered to your doorstep, you do want to factor in the processing time PLUS the shipping time. Please remember that Standard, Expedited, Express Saver, and Express shipping options do not expedite the production process, only the shipping time once the package has left the lab. Business days for the Express delivery service are Monday-Friday only. For more information regarding our shipping methods and shipping time, please review our Shipping FAQ.
On each product page on the website, we list the processing time for that product. The posted processing times are approximate and are therefore not guaranteed. Please also note that if your order contains many items, this could extend your order's overall production turnaround time by an additional few days. If you have a specific deadline regarding your order and are unsure if you will receive it on time, please do not hesitate to call us at 888-507-5755 or email us at info@nationsphotolab.com, or message us via live chat!
Any order received after 2 PM EST (on any given business day, Monday through Friday) is considered to have arrived on the following business day. Orders submitted before 2 PM EST will begin production the same day. Furthermore, please advise that one business day is one full 24-hour period. For example, Monday to Tuesday is day 1, Tuesday to Wednesday is day 2, Wednesday to Thursday is day 3, and so forth!
Special Instructions provided in an order must be reviewed by Customer Service. Therefore, providing instructions with an order may add a day of processing to your order.
For a quick reference, we have listed our standard production times for our products below. Please note that production times are estimates based on average in-lab production time.
SP orders containing Prints only: 2 business days.
SP orders containing the Window Envelopes service: 3 business days.
SP orders containing Buttons & Window Envelopes: 4 business days.
SP orders containing Buttons, Window Envelopes & Mounting: 5 business days.
3" Buttons: 2 business days
3" Magnets: 2 business days
Accordion Cards: *out of stock*
Acrylic Decor: 8 business days
Album99: 3 business days
Bookmarks: 2 business days
Boutique Packaging: 2 business days
Business Cards: 2 business days
Buzz Books: 3 business days
Premium Canvas Prints: 2 business days
Classic Canvas Prints: 2 business days
Card Ornaments: 2 business days
Christmas Ornaments: 2 business days
Christmas Stockings: *out of stock*
Compact Mirrors: 2 business days
Cube Decor: 2 business days
Custom Presentation Boxes: 3 business days
Custom USB Drives: 3 business days
Desk Calendars: 2 business days
Die Cut Wallets: 3 business days
Dog Tags: 2 business days
DVD Cases: *out of stock*
Flip Calendars: 2 business days
Foil Cards: 5 business days
Framed Prints: 7 business days
Gallery Blocks: 2 business days
Gate-Fold Cards: 2 business days
Infinity Albums: *out of stock*
Image Cube Ornaments: 3 business days
Keychains: 2 business days
Linen Textured Prints: 3 business days
Luggage Tags: 2 business days
Magazine Covers: 2 business days
Metal Prints: 2 business days
Metal Ornaments: 2 business days
Memory Mates: 2 business days
Mounted Prints: 3 business days
Mouse Pads: 2 business days
Phone Cases: 6 business days
Phone Stands: 3 business days
Phone Wireless Chargers: 3 business days
Photo Blankets: 7 business days
Postcards: 2 business days
Classic Photo Books: 3 business days
Lay-flat Photo Books: 3 business days
Photo Coasters: 2 business days
Photo Greeting Cards: 2 business days
Photo Mugs: 7 business days
Photo Pillows: 7 business days
Photoshop/Retouching Requests: 5 business days.
Proofing Products: 2 business days
Prints: 2 business days
Press Cards: 2 business days
Rep Card: 2 business days
Self-Inking Stamps: 6 business days
Single-Sided Photo Print Calendars: 2 business days
Sports Memory Mates: 2 business days
Sports Tickets: 2 business days
Stationery: 2 business days
Trader Cards: 2 business days
Tri-fold Cards: *out of stock*
Volume Prints: 2 business days
Wallet Boxes: 2 business days
Wood Magnets: 2 business days
Wood USB Boxes: 2 business days
Comments
13 comments
Nowhere can I find what the processing time is for prints. I understand that it needs to be added to the shipping time so I know when to expect my order, but I have no idea how many days to add to the shipping time!
What is the processing time for nine 12x18" prints and one 11x14" print??
This does not state any specific time for processing. How long does it take for images to be printed? My order has stated IN PROCESSING for a few days. Does it typically take days to process?
I'm also wondering what the processing time is. I ordered prints with plenty of time (I thought) to submit one of the photos for my daughter's class composite. It's still "processing" and I am getting nervous.
Seria muy bueno que en su aplicación tuviera proceso del trabajo, como muchas aplicaciones y seria muy bueno porque así sabríamos donde y en que proceso va nuestra orden de trabajo.
Hello Everyone! We sincerely apologize for the lack of information that was initially contained within this article. We understand no processing times were listed. We appreciate everyone's feedback and have fully edited and updated this article for you all :)
There was no processing time listed on the item I ordered and I paid $30 dollars for overnight shipping. I haven’t received my item yet, how ever I hope that it spectacular. But I will not be ordering from this company again. $30 dollars down the drain for a 18.99 item. Overnite shipping shouldn’t be an option
There was no processing time listed on the item I ordered and I paid $30 dollars for overnight shipping. I haven’t received my item yet, how ever I hope that it spectacular. But I will not be ordering from this company again. $30 dollars down the drain for a 18.99 item. Overnite shipping shouldn’t be an option
NO MENTION OF PROCESSING TIME IS LISTED ON THE ORDERING, CART, OR CHECKOUT PAGES OF YOUR SITE. AS THIS APPEARS TO BE A CONCERN TO MORE THAN JUST ONE OF YOUR UNDERVALUED CUSTOMERS, IT WOULD SEEM THAT YOU WOULD TAKE ACTION. HOWEVER, GIVEN THAT NONE HAS BEEN TAKE, I CAN ONLY ASSUME THAT YOU DON'T CARE. THIS IS A SCAM TO UP-CHARGE FOR EXPEDITED SHIPPING AND NOT DISCLOSE THAT 2 DAYS REALLY MEANS 5-7.
Hello Craig,
Thank you for contacting us! We do list production times for our products on the individual product pages. For example, if you navigate to the Album99 page (https://www.nationsphotolab.com/album99.aspx), you will see a 'Shipping Information' section. Here, you will see the production turnaround time. I have included a screenshot below for your reference:
Another example: If you navigate to the prints page (https://www.nationsphotolab.com/prints.aspx), you will see turnaround times listed under the Shipping Information section.
At this time, we do not have the production times listed in the cart or checkout but I would be happy to forward your feedback to our web team.
Regarding the shipping, we absolutely want to be transparent on the expedited shipping methods and what that entails. To confirm, the two expedited shipping methods (two day and overnight) do not expedite the production time. These two options are for shipping only. Once your package leaves the lab after being fulfilled, you would receive your order in two business days if two day was chosen, or in one business day if overnight was chosen. This information is included in our Shipping FAQ help center. We have also noted this in the checkout page. Upon selecting two day or overnight shipping method, a message does pop up to let you know expedited shipping does not affect the in lab production times. I have included a screenshot below:
If you are needing the product you are ordering to be made quicker than the normal listed turnaround time, then that would need to be relayed to us so we can see if we can accommodate that request. This would be a rush request.
We have specific production times for each one of our products as these are custom items that we are creating. I hope this clarifies.
-The Nations Team!
That would be perfectly fine had I ordered an album. I along with anyone else would expect an extended production time for printing and binding a book. Yet even in that example you had to open an additional shipping tab in order to find the information.
I am referring to the Order Prints page, which has no such “Shipping Information” tab and furthermore, your highlighted text does not exist on the “Review” tab when ordering prints. I just looked, it’s simply not there. Given that people have obviously been complaining about this for quite some time, it might be a better plan to address the issue and not waste time on an attempt to convince the customer (yes I did say CUSTOMER) that they are blind, incompetent, or mistaken. Had you taken corrective steps 2 years ago after the first complaint, we would not be having this conversation. My guess is someone answered that comment in a similar fashion and so here we are.
The examples above were simply to show where you could find the production times for items on the website, if you were needing to locate that information. The comments from two years ago were due to this particular article being prematurely published without turnaround times listed. We addressed those clients and had fixed the issue. However, we greatly thank you for your feedback and it has been forwarded to our team!
I like to talk to somebody what is the best number to call customer service?
Hi Richelieu! Thank you for contacting Nations Photo Lab! Our customer phone number is 888-507-5755. Our phones are open Monday - Friday from 10:00 am - 5:30 pm EST! :)
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