Q: Am I able to pick up my order rather than having it shipped?
A: We do offer a pick up at lab option upon checking out with your order. The pick up option is available for most of our products. If the product is not available for pick up, you will not see the pick up option upon checking out.
*Our lab is located in Hunt Valley, MD. You will only want to choose the pick up option if you are local to the lab's location*
Q: How do I know when my order is ready for pick up?
A: Once you order has been fulfilled, it will be taken up to the front lobby where it will be invoiced! Once it has been invoiced, you will receive an email stating your order is ready for pick up :)
You can also view the status of your order under My Account> Previous Orders. If it is available for pick up, the status of your order will read 'Complete'!
Q: What are your hours for pick up?
A: You may pick up your order Monday through Friday between the hours of 10:00am - 6:00pm.
Q: What is your address?
A: 11103 Pepper Road, Hunt Valley MD 21031
Q: What if I can no longer pick up my order?
A: If you are unable to pick up your order, please contact Customer Service via our contact form. If you prefer to speak with us via phone or live chat, our phone line (888-507-5755) is available Monday through Friday 9:00am-6:00pm EST and our live chat is available Monday through Friday 9:00am-12:00am EST.
Please note, the lab is closed on all major Holidays! Any early closures or weather related closures will be noted in the Announcement section.