Reporting Order Issues

🧾 Order Issues & Resolutions

If your Nations Photo Lab order didn’t arrive as expected, we’re here to help. Below are the most common order-related issues and what to do next.

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📦 Damaged Items or Packages

Scenario 1: The shipping box or envelope arrived damaged
If your package was visibly damaged in transit, please submit to our contact form and include:

• Photos of the damaged shipping container

• Photos of the affected items inside

Scenario 2: The package looked fine, but the item itself was damaged or defective
We take pride in every product we make, and I want to ensure your product arrives in perfect condition. Please submit to our contact form and include:

• Clear photos showing the issue (dents, bends, scratched surfaces, etc.).

• Your order number and item name

A representative will follow up as soon as possible to help resolve the issue.

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🧾 Not My Order

If you received someone else’s order, please let us know right away by filling out our contact form.
Include:

• The order number printed on the packing slip (if available)

• Any identifying details visible on the packaging

• Photos of the incorrect item/order

Because each product is handled by our team, human error—though rare—can happen. If you’re comfortable, you may securely dispose of the items; otherwise, we can arrange a different accommodation. Please note that our goal is to ensure that your order arrives safely and completely.

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📭 Missing Items or Incomplete Order

If your order arrived missing an item, please:

1. Check the My Orders section of your NPL account. Some products ship separately because of different production times.

   • Example: Photo Prints may ship before a Canvas or Framed Print.

2. Verify whether the missing item shows as “Shipped” or “In Production.”

3. If it’s confirmed missing, submit to our contact form with:

   • Your order number

   • The specific missing item(s)

Please know that a missing item doesn’t mean it was sent to another customer—any unidentifiable prints are securely discarded as part of our daily quality-control process.

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🖼️ Quality Concerns

If you received a product with print quality issues, such as white lines, blurry images, incorrect cropping, off-colors, or image file defects, please contact Customer Service within 15 business days of delivery.

👉 Review our Return, Modify & Cancellation Policy for details.