Our Website and ROES program have options that allow you to work with your image’s ratio, and the size print you are ordering.
Whenever you see cropping, it is a result of the image file size not being proportionate to the print size being ordered. If the system were to simply fit the image into the print size full bleed, a skewed and distorted print would result.
In these instances, you will want to:
1) Choose what parts of the image will be cropped by clicking on the image when it’s placed in the print and moving it to your liking. On the website, you can do this after you click “Add to Cart” on the Order Prints page, or within the Shopping Cart itself by click “Edit Crop” under the print thumbnail.
2) Choose a different template size until you find one that is a closer fit to the size of the original image. For instance, in this example, you could go back and choose the 8” x 12” template.
Or, you can choose the Crop or Fit option:
In ROES only, you can choose to have the image “Fit” by clicking on the “Crop or Fit” button below the template in ROES. This formats your image to fit within the print template. This helps you avoid having to crop your image, but it results in your final print having two white borders. Be careful, though! The white borders showing on the template will print, and you will need to cut that off in your studio.
The image below demonstrates what happens when you use the “Crop or Fit” option through ROES. The image is forced to fit inside the print template while keeping its correct shape.
If you are unaware, the ROES program is a desktop application that works directly with your computer to create and send orders to our lab. It is an online catalog-based system, but you do not need an Internet connection to create orders—only to send them. The ROES program is completely separate from the website ordering system. To download ROES, you can simply go here: ROES.
If you need assistance with locating the crop to fit option or need help using the ROES system, please feel free to let us know once you have it downloaded by sending an email into us at firstname.lastname@example.org, calling our Support Team at 888-507-5755, or hopping our on live chat!