Cropping Issues

Understanding Cropping Options: Crop vs. Fit

When ordering prints, you may notice that parts of your image appear cropped. This happens because your image’s aspect ratio (width-to-height proportion) doesn’t match the selected print size.

If the system simply stretched your image to fill the print area, it would become distorted. Instead, your image is adjusted to fit the selected print size in one of two ways: Crop or Fit.

By default, all prints are produced full-bleed (edge-to-edge), so it’s important to review your crop to ensure your image is framed as expected. 

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⚠️ Important: Website vs. ROES Cropping Options

Cropping tools differ depending on how you place your order:

• Website:
  • Uses Crop only (full-bleed)
  • You can reposition your image, but Fit is not available
• ROES Desktop Software:
  • Offers both Crop and Fit
  • You can toggle between the two options before adding to your cart

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✅ Quick Reference: Crop vs. Fit

CROP (Website + ROES)
Your image fills the entire print, but some edges may be trimmed to match the print’s shape.
👉 You can click and drag to reposition your image before ordering.

FIT (ROES Only)
Your entire image is shown without trimming, but white borders will appear on two sides.
👉 This option preserves your full image but does not print edge-to-edge on two sides. You can choose to keep or trim the resulting borders. 

🔗 Learn more about ROES Cropping Options →

Helpful Hint:

To print your image full-frame without cropping or borders, choose a print size that matches your image’s aspect ratio.

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🎨 Your Options

1. Crop the Image (Website + ROES)

Use this option when you want your image to fill the entire print.

Because prints are produced full-bleed, some cropping will occur if your image ratio doesn’t match the print size.

You can adjust what gets cropped:

On the Website:

• After selecting your image and photo print options (size, paper type, color correction, mounting, linen texture, photo coloration, or photo border), click Next
• On the Order Prints or Edit Print screen, click and drag your image to reposition it
   

In ROES:

• Click on the image within your template
• Drag to adjust how your image is cropped before adding to cart
   

2. Fit the Image (ROES Only)

Use this option when you want to keep your entire image visible.

Instead of cropping, the image scales down to fit within the print size. This results in white borders on two sides.

• Toggle Crop/Fit using the button below the template
• “Fit” preserves your full image proportions
• Borders can be trimmed after printing if desired

👉 This option is not available on the website


3. Choose a Different Print Size (Website + ROES)

If you’d like to avoid both cropping and borders, select a print size that matches your image’s original ratio.

Example:
An image with a 2:3 ratio will print full-frame at 4×6, 8×12, or 12×18.

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🖼️ Visual Example

The diagram below shows how each option affects your image:

• Crop (Web & ROES): Image fills the frame, some parts are trimmed
• Fit (ROES only): Entire image is shown with two white borders

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⚠️ Cropping Adjustment Tip (Website Only)

When working in the print preview or image selection interface, please be cautious when scrolling with your mouse.

If your cursor is positioned over an image thumbnail and you remain hovered for a few seconds, the scroll wheel may begin to adjust that image’s crop instead of moving the page up or down.

To avoid unintentional crop changes:

• Position your cursor away from image thumbnails before using your mouse wheel.

• Wait a moment after setting or adjusting an image before scrolling.

• Always double-check your image placement before adding to the cart or submitting your order.

Our team has implemented a delay to help prevent this from happening immediately, but remaining mindful of your cursor position will ensure your crops stay exactly as you set them.

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Additional ROES Information

ROES is a desktop ordering program that connects directly to our lab. It allows you to design and prepare orders offline and only requires an internet connection when submitting your order. It is separate from our desktop website. 

👉ROES Download

For step-by-step help using the Crop or Fit button, visit:
👉 How to Use the ROES Crop or Fit Button