Cropping Issues

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4 comments

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    Kathi Mestayer

    So, where do you get the ROES program?   Is it already working if I'm using youir site?  Do I have do download/access it elsewhere?  HELLO!

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    Kathi Mestayer

    still trying to figure this out.  very poor instructions.  If you ever need help editing this sh*t, let me know.

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    Soojin Kim

    Hi Kathi! I sincerely apologize for the trouble you are experiencing. This article has been edited to now include more information on what ROES is and includes a link to download ROES. ROES is completely separate from the website and is a system you physically download to your computer. I, or any one of our agents, would be happy to assist you with downloading ROES and accessing the crop or fit option! If you would like this, please let us know the best way to reach you (phone or email) :)

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    Soojin Kim

    Hello A Dramm! 

    Thank you for contacting us and providing us with your feedback! It is truly appreciated as we want to be sure our clients are able to navigate through our site and ROES with no issues. I am happy to hear you were able to figure ROES and locate the crop to fit option. Unfortunately at this time this option is not available on the website. However, great news! We are currently working on implementing this feature to the website so that will be coming soon! 

    In regards to the pricing, whenever we run a sale on any item, the sale prices are valid through ROES and the website. However, if you happened to have ROES open prior to the sale launch, you will not see the sale prices appear unless you restart the system. Or, it could have been a glitch. In this instance, we would recommend clearing the ROES cache. To do this, simply click Home in the upper right corner> Diagnostic Tools in the upper bottom corner> Clear Caches> Choose to Clear Both Caches. ROES will stall for a moment but will shut down, simply reopen the program.

    Furthermore, we would be happy to review your order for you. Since sales end midnight PST, we would be happy to honor any sale pricing if your order was submitted within that time frame! Would you be able to send us an email to info@nationsphotolab.com with your order number? You can add ATTN Soojin in the subject line!

    Soojin Kim | Customer Service Supervisor | 888.507.5755
    Live Phone/Chat Hours: 10am - 6pm [Mon – Fri]

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