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Mobile App FAQ

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Written by Soojin
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Nations Photo Lab Mobile App – Frequently Asked Questions

Whether you’re just getting started or looking for quick answers, here are the most common questions about the Nations Photo Lab Mobile App.

Getting Started

Where can I download the app?
The Nations Photo Lab Mobile App is free to download from the Apple App Store and Google Play Store.

Do I need an account to use the app?
You can browse, select, and edit photos without an account. However, you’ll need to sign in or create an account to access Checkout and place an order.

Can I use the same account for the website and the app?
Yes! The same login works for both www.nationsphotolab.com and the mobile app.

Signing In & Account Access

How do I sign in and sign out of the app?

  • Click Account () at the bottom right of the screen to the right of Home. 

  • Tap Sign In.

  • Enter your Nations Photo Lab email and password, or sign in with Google, Facebook, or Dropbox.
    If you start editing photos before signing in, the app will prompt you to sign in before Checkout.

To sign out, go back to Account and tap Sign Out.

First-Time Setup & Permissions

When you first open the app, you may see permission requests:

  • Photos / Media Access: Required to upload images for printing.
  • Notifications (optional): Allows us to send order updates and shipping alerts.

We recommend allowing Photos access so you can choose images from your gallery. You can change these permissions anytime in your device’s settings.

Ordering & Discounts

How do I order Photo Prints?
Click HERE for step-by-step instructions.

Can I use promo codes in the app?
Yes! Enter one eligible promo code per order at Checkout:

  1. Tap the + Add Promo Code box.

  2. Type your code.

  3. Tap Apply.


What paper options are available for prints?

  • Lustre (default): Professional finish with mild sheen and subtle texture.

  • Pearl: Glossy with a wide tonal range and a pearl-like appearance.

  • Glossy: High-shine with vivid color and contrast.
    You can select your paper preference while editing photos.

What does CC mean?
“CC” stands for Color Corrections. Our experts adjust brightness, color cast, saturation, and contrast to ensure your photos look their best. By default, all prints ordered through the app include Color Corrections.

Working with Photos

Can I preview my image larger than a thumbnail?
Yes! Tap on a photo to view it larger. 

Can I see the name of my image file in the app?
Not directly in the app. However, once your photos are uploaded during Checkout, they appear in your online Galleries at www.nationsphotolab.com, where file names are visible.

Shipping & Delivery

How much does shipping cost?

  • $5.95 USPS Mailer: For qualifying small print orders under 8 oz (sizes up to 5×7”).

  • $8.95 Economy shipping: For all other print orders within the contiguous U.S.

  • Free Economy shipping: On photo paper print orders with a subtotal of $89 or more.
    For details, see our full Shipping Information.

Do you ship internationally or to non-contiguous states?
Yes! We ship to international addresses and non-contiguous U.S. states.

  • At Checkout, your order will display “Shipping TBD.”

  • Our Customer Support team will follow up with a shipping quote before processing your order.
    For more details, see International & Non-Contiguous Shipping.

Payments & Billing

What payment methods are accepted in the app?
We accept:

  • All major credit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay (iOS devices only)

  • Google Pay (Android devices only)

Can I use gift cards or store credits in the app?
Yes! If you have a Nations Photo Lab gift card or store credit, you can apply it during Checkout. Enter the code in the Gift Card/Store Credit field.

When will I be charged for my order?
Your payment method is charged at the time you place your order.

Can I get a refund through the app?
Because every photo product is custom-made, we cannot offer full refunds once production begins. However, if you experience an issue with your order, please contact our Customer Support team — we’ll review the situation and work with you through our Picture Perfect Guarantee.

Technical Support & Troubleshooting

The app crashed or froze. What should I do?

  • Make sure you have the latest version of the app installed from the App Store or Google Play.

  • Restart the app and try again.

  • If the issue continues, submit a report directly from the app (see below).

How do I report a problem from the app?
You can send a report directly to our development team:

  • Shake your phone (mceclip0.png) while using the app.

The report automatically includes technical details (like app version and device type), so our team can investigate faster. You can also add notes, steps, or screenshots to help us understand what happened.

My photos won’t upload. How can I fix this?

  • Check your Wi-Fi or mobile data connection.

  • Make sure the app has permission to access your photos.

  • Try closing and reopening the app.
    If uploads still fail, please report the issue so we can assist.

Why don’t I see notifications about my order?
In your device settings, make sure notifications are enabled for the Nations Photo Lab app. Notifications help keep you updated on order confirmations and shipping.

Need More Help?

If you have any other questions, please Contact Us. Our Customer Support team is always happy to help!

 

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