Mobile App FAQ

Where can I download the app?

You can download the app here. The application is free for download through the Google Play Store and Apple App Store. 

How do I sign in and sign out of the app?

To sign into the app, tap the navigation menu at the top left and click SIGN IN. If you don’t sign in before you select your photos, you’ll be prompted to do so once you’re done editing them and before you can access Checkout.

You can sign in or up using your Nations Photo Lab-related e-mail address and password or your Google, Facebook, or Dropbox accounts.

Can I use the same account for the website and the app?

Yes! The account you use on www.nationsphotolab.com will also work on the Nations Photo Lab mobile app.

Do I need an account to use the app?

You do not need an account to select or edit photos, but you must be logged into an account to access the Checkout or place an order.

Can I use promo codes on the app?

Yes! You can use one eligible promo code per order. Enter your code at Checkout. Type the promo code in the +Promo Code box, then tap APPLY to apply it.

Can I preview my image at a larger size than a thumbnail before selecting it?

Yes! Hold your finger down on the image you’d like to see larger, and you’ll get a new view of it. Release your finger to return to the thumbnail view.

Can I see the name of my image file in the app?

Currently, you cannot see image file names in the app. However, once you’ve navigated to Checkout, most or all of your photos should be uploaded into your Galleries on www.nationsphotolab.com, where you can find image file names.

What does CC mean?

CC is shorthand for Color Corrections. Our professionals ensure optimal brightness, color cast, saturation, and contrast! All prints created through the app will be color-corrected. This option cannot be removed from the app. To learn more about Color Corrections, check out the full article here.

What paper options are available?

Prints ordered through the app are, by default, set to the Fuji Crystal Archive Digital Pro II Lustre Photo Paper, which is our most popular paper type. The lustre photo paper is most closely related to a matte finish. It has a mild sheen that highlights the color and offers a subtle textured look. “Luster” typically imparts a feeling of depth and dimension, meaning this paper shows great contrast without shine. This paper type is the standard paper type in professional printing.  We also offer Pearl paper (glossy paper featuring a wide tonal range, sharper text quality, and a distinctive pearl-like appearance) and Glossy paper (high-shine appearance, true-to-life color, and contrast), which you can switch to while editing your photos.

How much does shipping cost?

Within the contiguous United States, we offer a lower-rate ground shipping of $5.95 (USPS Mailer) for orders weighing less than 8 oz (including envelope & merchandising bags) and with any mixture of the following Photo Print sizes: 3.5” x 5”, 4” x 4”, 4” x 5”, 4” x 6”, 5” x 5”, and 5” x 7”. There's no need to calculate your package weight; our ordering system does it for you!

For all other Photo Print orders shipping within the contiguous United States, we offer $8.95 Economy shipping and free Economy shipping on photo paper print orders with a subtotal of $89.00 or more. For more shipping information, click here.

Do you ship internationally or to non-contiguous states?

Yes, we can ship orders internationally and to non-contiguous states! Using this Contact Us form, you can contact us directly for an international shipping quote before submitting your order

Orders with an international or non-contiguous shipping address will complete checkout with "Shipping TBD" as the shipping method. The order will be put on hold, and we will contact you with the shipping quote for your order. For more information on international or non-contiguous shipping, click here.

For further assistance or if you have any questions for our Customer Support team, please contact us!