What does the orange triangle with an exclamation mark mean in the mobile app?

While ordering and selecting different sizes for your image, you may see this warning icon pop up, . A screenshot of where this icon is seen is below for your reference:

View 1




View 2

This is the low resolution warning- If you are receiving this low resolution warning that is an indication your image file is not large enough for the print size you are choosing. Therefore, we highly recommend double checking your image file specs; resolution, pixel dimension, and image size. Once you have this information, we recommend cross referencing the data to our Pixel Chart to determine the best to print.

Upon clicking this link, you will be shown the pixel chart. If you scroll to the bottom of the page, there is a link to a guide that instructs how to locate your files specs if you are unsure!

If you are still unsure how to locate this information manually, you will notice a section on the Pixel Chart page that allows you to upload your image! Our system will do the work for you and will provide the image file's specs once uploaded!

If you need further assistance or if you have any questions for our Customer Support team, please contact us!