Errors seen and any troubleshooting that may be needed can efficiently be investigated and determined by evaluating a ROES log. In order to locate your ROES (Remote Order Entry System) log for us to evaluate, please start the application and go to the Home section:
In the bottom right corner, locate "Diagnostic Tools." Click to expand this menu. Select "Show Log."
Select "Copy to Clipboard." Paste this log into a contact form along with a description of what you are experiencing.
How to locate your ROES log if the application does not start
Windows:
To find the ROES log on a Windows computer, you would need to go to your Start Menu, and then go to “Computer.” (If you are on a Windows 10 computer, it should say “File Explorer.”)
At the top of this screen, you will need to look for where it says, “Computer.” (Windows 10 will say “Quick Access.”) Highlight “Computer,” (Windows 10, highlight “Quick Access”) and write, “ %homepath% “ as seen in the image below:
Press enter, and you should see a new set of folders appear. Out of these folders, you should see one called “.NationsPhoto.” Open that folder. In that folder, you should see a text document called, “roeslog.”
Open this file, copy and paste this log into a contact form along with a description of what you are experiencing.
Mac:
To find the ROES log on your Mac computer, you will need to go to “GO” at the top of your screen. In the drop down, you will want to go to the option, “Go to Folder.”
After you click that folder, a window will pop up that will allow you to enter a search. You are going to need to search for “~/.nationsphoto.”
Once you have searched for it, you should see your finder appear with the folder open. You are going to want to find the text document called, “roeslog.”
Open this file, copy and paste this log into a contact form along with a description of what you are experiencing.
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