If you are experiencing trouble uploading images to the My Galleries page there are a few steps to take.
First, we highly recommend creating a gallery to upload your image(s) into before you begin creating a project/order. Click here for full instructions on how to do so!
Next, confirm your image meets our image file requirements for upload:
- .jpeg, .tiff, or .png file type
- 180-300 dpi resolution recommended resolution range
- 8-bit color depth
- RGB color mode and sRGB IEC61966-2.1 color profile/ space
- .tiff files must not be layered
- Twenty-five character file name limit with no special characters, excluding hyphen (-) and underscore (_)
- If uploading to a gallery on our website, each file cannot exceed 40 MB
Incorrect Color Mode
In this example, if you hover over the "X" we will see the image is not in the correct color mode. You will have to convert the image's color mode and re-upload. Converting an image's color mode will require the use of an image editing software like Photoshop.
Incorrect File Type
This is an example of an image in an incorrect file format- It must be converted to .jpeg, .tiff, or .png to upload.
Q: My file uploaded but I do not see it in the gallery- what do I do?
A: Please refresh the gallery page. If it still does not appear, please clear your browsers' cache to alleviate this errant behavior.
Q: What is the best web browser to use?
A: It is advised to use Google Chrome as your web browser as it is most adept and efficient at uploading images and browsing the website.
Q: When I hover over the "X" there appears to be a string of html text- what is this?
A: This error text is caused typically by a faulty upload session. Please cancel out of the uploader and refresh your browser. Re-upload the image if it has not transferred into your gallery.
Q: Why are my files taking so long to upload?
A: File upload is heavily dependent on your internet connection's upload speeds. Upload speeds are typically a fraction of download speeds (which you experience when browsing the internet). Other factors include large image files. Try uploading fewer images at a time.
Secure networks (such as work networks) can also block upload traffic- please resume upload from a different device if you are on a network with these restrictions or contact your network administrator.
If you have further questions regarding image file upload, please contact Customer Service via our contact form. If you prefer to speak with us via phone or live chat, our phone line (888-507-5755) is available Monday through Friday 9:00am-6:00pm EST and our live chat is available Monday through Friday 9:00am-11:30pm EST.