We often are asked why our ordering software clears the progress of the work you have done when making changes to your album such as, changing the cover type, changing the spread amount, or even changing the page type.
The main reason is, the cover.
If you think about a album and how the cover fits so perfectly around the block or how high it sits when closed, it is relative to how many spreads it has. Any changes you make to the product will clear the album99 template to account for this, so as to make sure the cover and block fit appropriately.
What if I designed my album and realize I need to add more spreads?
You are unable to add spreads during the editing stage, as the spreads come in increments of 5. To add more spreads, you would need to go back to the beginning stage of the ordering process to choose a higher spread count, which does mean starting over. Or, if ordering on the website, you can simply click the Change Product button located in the upper left corner of the editing screen.
We highly suggest choosing a higher spread count then what may be needed if you are unsure as to exactly how many you are going to need in the end.
What if I have finished designing my album but have blank spreads I need to remove?
If you need to remove blank spreads from your Album99, there are a few exceptions/requirements to make this change:
- Removing spreads can only be done if the album is ordered with the leather or linen cover type. These two cover types can be cut down to fit the shift made from dropping the blank album spreads.
- Album99s ordered with the luster or canvas photo wrap cover types cannot have blank spreads removed from the album. Removal of spreads within an album99 ordered with a photo wrap cover will shift the spine width, causing the block of the album to not fit the cover properly.
- You cannot remove spreads below the minimum spread count (10 spread minimum for thick or thin pages).
- Removal of 5 or more spreads may adjust the original price. If this happens, Customer Service will make an adjustment to your order and will refund the difference back to the payment method used.
If these 4 requirements have been checked and have been met, you can add your album into your cart once designed and checkout as is with a note in the special instructions section stating, "Please remove blank spreads from the album”.
The special instructions section is an area where you can leave us notes regarding your order or any concerns you may have. Upon checking out on the website, this section is located under Step 3 (Review) during the checkout process:
Upon checking out in ROES, this section is located to the right hand side, in the shopping cart:
What if I need to simply change the color of my Leather or Linen cover?
If you initially chose a leather or linen cover type and would like to switch the color of your cover (i.e. black leather to sterling gray leather or black linen to oatmeal linen) you can add the album into your cart as is once edited. Then, you will proceed to checkout and will want to include a note stating, “Please change cover color from black leather to sterling gray leather", within the special instruction section.
Please advise, we are unable to change cover types. We are only able to change the color of the leather or linen material, if that was chosen.
Note: Any notes left in the special instructions section may delay the production time of the order while Customer Service reviews and makes these changes for you. These changes could also result in a new order number with the adjustments you would like applied. However, none of these changes would require any additional charges from you.