We sincerely apologize to hear your order was damaged in transit! Nations Photo Lab takes pride and care in making sure each print and product is securely packaged. We want to ensure each order arrives to your door in pristine condition! In the unfortunate event you do receive a item that was damaged in transit please submit a contact form. Please attach a photo of the damaged item(s) and shipping container. Once you submit a contact form customer service will reach out to you as soon as possible to assist in this matter.