Question:
What do I do if I have downloaded ROES but only see a "launch" file or ROES does not open upon installation?
Answer:
For PC - Windows 8:
- Windows 8 does not automatically have an installation of Java. Please ensure you have properly installed Java on your Windows 8 machine and are attempting to access ROES via your DESKTOP MODE. To download Java, go to www.java.com. For questions, please contact Customer Service.
For Mac:
- For Macs, Java should automatically open the ROES file. If this does not occur, your Java version may have been removed with a recent update, you may have an outdated version of Java, or there could be further problems with your user permissions not allowing ROES to install properly. Please check the version of Java that you have. If you need to update or install it, go to www.java.com.
Please contact us if you need further assistance or have any questions for our Customer Support team!
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