How do I check my order’s status?
Sign into your account and then click My Account > Previous Orders. This will let you search for an order by date, ROES/WEB number, or work order number.
Under the "Status" column, you will see one of the following updates of your order:
Open- Your order is being produced and making its way through our lab.
Ready- Your order has been quality controlled and is making its way to our shipping department. (If you are a pick-up client, this means your order is ready for pick up!)
Complete- Your order has been invoiced and will be given a tracking number shortly.
Once an order has been invoiced and given a shipping label, a tracking number will appear and direct you to FedEx or USPS.
*USPS- "Shipping Label Created" means tracking will be updated once the package is scanned at the local post office.
**FedEx- "Not found" means that a label was just created and has not yet registered with FedEx. "Shipment information sent to FedEx" means tracking will be updated once the package is scanned and picked up from our lab.