What if I am unable to launch ROES on my PC?
ROES uses Java to access your computer and our servers. When this connection cannot be obtained correctly, an error message may occur. Here is a basic checklist to troubleshoot this problem:
- Are you fully connected to an internet source? If not, ROES needs a solid internet connection to run. Please connect to the internet and try again.
- Do you have an outdated version of Java or multiple versions of Java? As a Java based program, ROES needs the most recent and singular version of Java to run properly. If you are not sure of your Java version or if you have multiple versions of Java, please visit https://www.java.com.
- Do you have any antivirus/firewall programs such as: AVG, Avast!, Norton, McAfee, Kaspersky, etc? Recent updates to several common antivirus programs have caused a temporary block on opening ROES. If you have any of these or any other antivirus programs please temporarily disable them and re attempt to launch ROES. You may also want to keep them disabled while sending your order as well. Each program's site should offer tips on how to do this; however, if you should need further assistance please contact Customer Service.
- If these steps have been completed and the program still fails to launch, contact Customer Service.