Question:
What if I am unable to launch ROES on my Mac?
Answer:
ROES uses Java to access your computer and our servers. An error message may occur when this connection cannot be obtained correctly. Here is a basic checklist to troubleshoot this problem:
- Click here to ensure you have all the requirements to launch ROES!
- Are you fully connected to an internet source? If not, ROES needs a solid internet connection to run. Please connect to the internet and try again.
- Do you have an outdated version of Java or multiple versions of Java? As a Java-based program, ROES needs the most recent and singular version of Java to run properly. If you are not sure of your Java version or if you have multiple versions of Java, please visit https://www.java.com.
- Do you have antivirus/firewall programs such as AVG, Avast!, Norton, McAfee, Kaspersky, etc.? Recent updates to several common antivirus programs have caused a temporary block on opening ROES. If you have any of these or other antivirus programs, please temporarily disable them and re-attempt to launch ROES. You may also want to keep them disabled while sending your order as well. Each program's site should offer tips on how to do this.
- Uninstall and reinstall ROES. For instructions, click here.
- If these steps have been completed and the program still fails to launch, contact Customer Service.
*ROES is not designed for Tablets or Mobile Devices*
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