What if I am unable to launch ROES on my MAC?
Recent Mac updates have caused Java and its needed resources to be moved from their previous location. Depending upon the version of Mac OS X and your Java update, you may find Java in different areas, or you may not have Java at all. Please refer to the Java troubleshoot section of the FAQ to determine if you do have Java and to download the newest update.
If you are unable to follow this tutorial, please feel free to contact Customer Service by clicking here.