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    John Yoder

    Your refusal to allow on-site pick-up makes no sense. You say it's about COVID safety, but that holds no persuasion by now. All other retailers who genuinely want to serve their customers have long found multiple ways to do this safely. Your real reason that you don't want to be bothered and that you've shifted your business practices. Please-at least stop lieing about why you've cut customer service. Second: realize that you are losing both business and  reputation by your action. Please reassure me that your management is taking this seriously.

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