How do I create a ROES Log?
If you have your ROES program open, please click the “Home” tab. The different tabs for the ROES program are located at the top right corner. When you are on Home screen, please go to the bottom right corner, and click on “Diagnostic Tools.” Once you have this open, please click on “Show Log.” A little screen should show up in the middle of your ROES program, and you should see two buttons on that window: “Copy to Clipboard” and “Ok”. You would need to either copy to clipboard, or copy via highlighting and right clicking. Once you have copied the log, please email it.
If you are unable to open your ROES application, please follow the steps outlined below:
To find the ROES log on a Windows computer, you would need to go to your Start Menu, and then go to “Computer.” (If you are on a Windows 10 computer, it should say “File Explorer.”) At the top of this screen, you will need to look for where it says, “Computer.” (Windows 10 will say “Quick Access.”) Highlight “Computer,” (Windows 10, highlight “Quick Access.”) and write, “ %homepath% “ as seen in the image below.
Press enter, and you should see a new set of folders show up. In these folders, you should see one called “.NationsPhoto.” Open that folder. In that folder, you should see a text document called, “roeslog.” You would want to attached that to a new email (firstname.lastname@example.org), or send that in a reply in an existing email to us. :) This will help us resolve what’s going on with your ROES program. :)
To find the ROES log on your mac computer, you will need to go to “GO” at the top of your screen. In the drop down, you will want to go to the option, “Go to Folder.” After you click that a window should pop up that will allow you to enter a search. You are going to need to search for “~/.nationsphoto.” There’s a possibility that it might finish the link for you. Once you have searched for it, you should see your finder appear with the folder open. You are going to want to find the text document called, “roeslog.” You will need to attach this to a new email (email@example.com), or send it in a reply to an existing email to us. :) This will help us resolve what’s going on with your ROES program.